Customer service demands are rising – while qualified professionals are in short supply in many places. According to the latest HubSpot study, “The Customer Service Revolution,” the use of artificial intelligence is already having a noticeable impact:
86% of customer service employees in Germany say that AI gives them more time to handle inquiries.
86% also report higher customer satisfaction.
93% say that AI helps them work more productively – one of the highest rates worldwide.
OPTANIUM is now launching a solution specifically designed for the German SME sector: the new AI Service Tool – integrated into the ELSA platform and usable on the go in the field.
What Can the AI Service Tool Do?
The AI Service Tool provides targeted support for your team’s day-to-day work – whether on a tablet in the field or on a desktop in the office. It recognizes industry-specific terminology and common customer issues, offering suitable solutions – including manuals, guides, and relevant FAQ articles.
It also automatically schedules appointments, allowing meetings to be booked directly and calendars to be managed. Thanks to integrated voice control, the tool can even be used while driving. And with multilingual support, it’s perfect for international use as well.
Your Benefits at a Glance
Faster service processing: AI instantly provides answers to frequent customer questions – even with complex products.
Reduced need for skilled staff: Enable less experienced team members to deliver high-quality support.
Mobile AI assistant: Use the tool directly on-site with customers – via smartphone or tablet.
Preserve valuable expertise: The knowledge of your experienced staff is not lost but made digitally accessible.
Multilingual support: International customers also benefit – with AI-powered service in multiple languages.
A New Era for Field Service
With OPTANIUM’s AI Service Tool, you’re entering a new era of customer service.
Simple. Efficient. Future-ready.
And all without complex IT integration.
Stay capable – even in times of staff shortages.
Make the most of your team’s knowledge – digitally.
Significantly improve customer satisfaction.
OPTANIUM. Work smarter.
📅 Book a consultation here: https://calendly.com/optanium/30min
