{"id":3096,"date":"2025-04-07T15:13:46","date_gmt":"2025-04-07T13:13:46","guid":{"rendered":"https:\/\/optanium.com\/?p=3096"},"modified":"2025-04-07T15:16:52","modified_gmt":"2025-04-07T13:16:52","slug":"work-smarter-with-optaniums-new-ai-service-tool","status":"publish","type":"post","link":"https:\/\/optanium.com\/?p=3096","title":{"rendered":"Work Smarter \u2013 With OPTANIUM\u2019s New AI Service Tool"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3096\" class=\"elementor elementor-3096\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6126e3f e-flex e-con-boxed e-con e-parent\" data-id=\"6126e3f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4c719d elementor-widget elementor-widget-text-editor\" data-id=\"d4c719d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"128\" data-end=\"381\">Customer service demands are rising \u2013 while qualified professionals are in short supply in many places. According to the<strong> latest HubSpot study, <em data-start=\"271\" data-end=\"307\">\u201cThe Customer Service Revolution,\u201d<\/em><\/strong> the use of artificial intelligence is already having a noticeable impact:<\/p><ul data-start=\"383\" data-end=\"637\"><li class=\"\" data-start=\"383\" data-end=\"487\"><p class=\"\" data-start=\"385\" data-end=\"487\"><strong data-start=\"385\" data-end=\"392\">86%<\/strong> of customer service employees in Germany say that AI gives them more time to handle inquiries.<\/p><\/li><li class=\"\" data-start=\"488\" data-end=\"543\"><p class=\"\" data-start=\"490\" data-end=\"543\"><strong data-start=\"490\" data-end=\"497\">86%<\/strong> also report <strong data-start=\"510\" data-end=\"542\">higher customer satisfaction<\/strong>.<\/p><\/li><li class=\"\" data-start=\"544\" data-end=\"637\"><p class=\"\" data-start=\"546\" data-end=\"637\"><strong data-start=\"546\" data-end=\"553\">93%<\/strong> say that AI helps them work more productively \u2013 one of the highest rates worldwide.<\/p><\/li><\/ul><p>\u00a0<\/p><p class=\"\" data-start=\"639\" data-end=\"823\">OPTANIUM is now launching a solution specifically designed for the German SME sector: the new <strong data-start=\"733\" data-end=\"752\">AI Service Tool<\/strong> \u2013 integrated into the ELSA platform and usable on the go in the field.<\/p><h2 class=\"\" data-start=\"830\" data-end=\"865\">What Can the AI Service Tool Do?<\/h2><p class=\"\" data-start=\"867\" data-end=\"1167\">The AI Service Tool provides targeted support for your team\u2019s day-to-day work \u2013 whether on a tablet in the field or on a desktop in the office. It recognizes industry-specific terminology and common customer issues, offering suitable solutions \u2013 including manuals, guides, and relevant FAQ articles.<\/p><p class=\"\" data-start=\"1169\" data-end=\"1443\">It also <strong data-start=\"1177\" data-end=\"1217\">automatically schedules appointments<\/strong>, allowing meetings to be booked directly and calendars to be managed. Thanks to integrated voice control, the tool can even be used while driving. And with <strong data-start=\"1374\" data-end=\"1398\">multilingual support<\/strong>, it\u2019s perfect for international use as well.<\/p><p data-start=\"1169\" data-end=\"1443\">\u00a0<\/p><h2 class=\"\" data-start=\"1450\" data-end=\"1478\">Your Benefits at a Glance<\/h2><ul><li data-start=\"1480\" data-end=\"2051\"><p><strong data-start=\"1482\" data-end=\"1511\">Faster service processing<\/strong>: AI instantly provides answers to frequent customer questions \u2013 even with complex products.<\/p><\/li><li data-start=\"1480\" data-end=\"2051\"><p><strong data-start=\"1608\" data-end=\"1642\">Reduced need for skilled staff<\/strong>: Enable less experienced team members to deliver high-quality support.<\/p><\/li><li data-start=\"1480\" data-end=\"2051\"><p><strong data-start=\"1718\" data-end=\"1741\">Mobile AI assistant<\/strong>: Use the tool directly on-site with customers \u2013 via smartphone or tablet.<\/p><\/li><li data-start=\"1480\" data-end=\"2051\"><p><strong data-start=\"1820\" data-end=\"1851\">Preserve valuable expertise<\/strong>: The knowledge of your experienced staff is not lost but made digitally accessible.<\/p><\/li><li data-start=\"1480\" data-end=\"2051\"><p><strong data-start=\"1940\" data-end=\"1964\">Multilingual support<\/strong>: International customers also benefit \u2013 with AI-powered service in multiple languages.<\/p><\/li><\/ul><p>\u00a0<\/p><h2 class=\"\" data-start=\"2058\" data-end=\"2088\">A New Era for Field Service<\/h2><p class=\"\" data-start=\"2090\" data-end=\"2250\">With OPTANIUM\u2019s AI Service Tool, you\u2019re entering a new era of customer service.<br data-start=\"2169\" data-end=\"2172\" \/><strong data-start=\"2172\" data-end=\"2208\">Simple. Efficient. Future-ready.<\/strong><br data-start=\"2208\" data-end=\"2211\" \/>And all without complex IT integration.<\/p><ul><li data-start=\"2252\" data-end=\"2410\"><p>Stay capable \u2013 even in times of staff shortages.<\/p><\/li><li data-start=\"2252\" data-end=\"2410\"><p>Make the most of your team\u2019s knowledge \u2013 digitally.<\/p><\/li><li data-start=\"2252\" data-end=\"2410\"><p>Significantly improve customer satisfaction.<\/p><\/li><\/ul><p>\u00a0<\/p><p class=\"\" data-start=\"2412\" data-end=\"2446\"><strong data-start=\"2412\" data-end=\"2446\">OPTANIUM. Work smarter.<\/strong><\/p><p class=\"\" data-start=\"2453\" data-end=\"2560\">\ud83d\udcc5 <strong data-start=\"2456\" data-end=\"2484\">Book a consultation here<\/strong>: <a class=\"\" href=\"https:\/\/calendly.com\/optanium\/30min\" target=\"_new\" rel=\"noopener\" data-start=\"2486\" data-end=\"2560\">https:\/\/calendly.com\/optanium\/30min<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4550944 e-flex e-con-boxed e-con e-parent\" data-id=\"4550944\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer service demands are rising \u2013 while qualified professionals are in short supply in many places. According to the latest HubSpot study, \u201cThe Customer Service Revolution,\u201d the use of artificial intelligence is already having a noticeable impact: 86% of customer service employees in Germany say that AI gives them more time to handle inquiries. 86% [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3088,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[166],"tags":[],"class_list":["post-3096","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en"],"_links":{"self":[{"href":"https:\/\/optanium.com\/index.php?rest_route=\/wp\/v2\/posts\/3096","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/optanium.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/optanium.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/optanium.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/optanium.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3096"}],"version-history":[{"count":4,"href":"https:\/\/optanium.com\/index.php?rest_route=\/wp\/v2\/posts\/3096\/revisions"}],"predecessor-version":[{"id":3100,"href":"https:\/\/optanium.com\/index.php?rest_route=\/wp\/v2\/posts\/3096\/revisions\/3100"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/optanium.com\/index.php?rest_route=\/wp\/v2\/media\/3088"}],"wp:attachment":[{"href":"https:\/\/optanium.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3096"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/optanium.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3096"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/optanium.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}