A Customer Relationship Management (CRM) describes your current structured approach with your customers. Are your internal processes directed effectively at the customer, do you allow a smooth and easy interaction between the customer and your employees and how well is everything documented? What happens with the customer if a key account manager leaves the company? What mechanisms are in place in case an employee falls sick during a critical project stage? Who can take over, who has the necessary knowledge? And who actually keeps in touch with the customer? Very easily companies loose the overview and thereby also important orders.
A CRM system can support you in keeping an overview, to improve your internal processes and to strengthen your sales team as well as your customer relationships. Thanks to the use of a dedicated and customized CRM systems according to your requirements, you can professionalize your structures and position yourself well in the competition.
We are focused on the following five areas for standardized products and platforms.
- Salesforce CRM
- Oracle Siebel CRM
- Content Management Systems
- Mobile Apps