Helpdesks and Hotline-Software are very often expensive and too complex for your actual requirements. What you actually need: an easy, lean, but efficient way to keep contact with your customer. OPTANIUM developed its new in-house solution 2Click exactly according to these needs: Your internal helpdesk as well as an external hotline have a lean design for you, tickets will be processed automatically and you will have an expandable database, which finds known issues in a ticket and suggests solutions.
We offer Webinars for this particular topic. Currently, our webinars are in German, however, if you are interested in an English webinar for this topic, please send us an email.
Minimum costs are guaranteed as we only use the smallest force.com license – including reporting, workflows, screen designer, email functionality and many more. Our 2Click application is charged at only 20 € per agent per month, perfectly reasonable for small and medium enterprises.
We are happy to present you a demo-version of the application and discuss the opportunities for your company in a personal meeting.